Return & Exchange Policy

At Seabrook Linen, customer satisfaction is our priority. We take great care in ensuring every order is packed accurately and delivered in excellent condition. If for any reason you are not completely satisfied with your purchase, we're here to help.

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14-Day Return Policy

You may request a return or exchange within 14 days of receiving your order.

When your order arrives, please inspect the products and confirm they match your order before opening or using them.

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Eligibility for Returns & Exchanges

To qualify for a return or exchange, your item must:

• Be returned within 14 days of delivery.

• Be unused, unwashed, and in its original condition.

• Include all original packaging, tags, labels, and accessories.

• Be in a resalable condition.

Unfortunately, we cannot accept returns for products that have been used, washed, altered, or damaged after delivery.

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Change of Mind

If you've changed your mind about your purchase, we're happy to assist.

For change-of-mind returns:

• The customer is responsible for return shipping costs.

• Returned items must meet our return eligibility requirements.

• A $10 AUD handling and restocking fee will be deducted from your refund.

• Original shipping charges are non-refundable.

We recommend using a tracked or registered postal service, as Seabrook Linen cannot accept responsibility for items lost during return transit.

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Incorrect Item Received

If you receive an incorrect item, size, colour, or product different from what you ordered, please contact us as soon as possible.

Once verified, Seabrook Linen will:

• Arrange a replacement or exchange.

• Cover the return shipping costs.

• Provide a prepaid return shipping label where applicable.

Please do not use the product before contacting our customer support team.

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Damaged or Faulty Products

We carefully inspect every order before dispatch. However, if your order arrives damaged or you discover a manufacturing fault, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Clear photographs showing the fault or damage

Once assessed, we will offer one of the following where appropriate:

• Replacement product

• Repair (where applicable)

• Store credit

• Full refund in accordance with Australian Consumer Law

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Non-Returnable Items

For hygiene and health reasons, the following products cannot be returned or exchanged unless they are faulty:

• Pillows

• Quilts and doonas

• Mattress protectors

• Mattress toppers

• Blankets

• Under blankets

• Any sealed hygiene product once opened

Clearance, promotional, or final sale items may also be excluded from change-of-mind returns unless required under Australian Consumer Law.

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Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be processed to your original payment method.

• Processing may take 5–10 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a faulty product.

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Exchanges

Need a different size or colour?

Please contact our customer service team before returning your item.

To avoid stock shortages, we recommend placing a new order for your preferred item. Once we receive and inspect your returned product, we'll process your eligible refund promptly.

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Order Changes & Cancellations

We begin processing orders shortly after they are placed to ensure fast dispatch.

Because of this, we cannot guarantee changes or cancellations once an order has been confirmed.

If your order has already been dispatched, you may request a return after delivery in accordance with this policy.

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Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

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Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was supplied.

• The product is faulty.

• The product arrived damaged.

• We made an error with your order.

We strongly recommend using a tracked shipping service, as Seabrook Linen is not responsible for returns lost during transit.

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Contact Our Support Team

If you need assistance with a return, exchange, or refund, our friendly customer support team is happy to help.

Please have your order number available when contacting us so we can assist you as quickly as possible.

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Thank You

Thank you for choosing Seabrook Linen.

We appreciate your trust and are committed to providing premium products, outstanding customer service, and a hassle-free shopping experience across Australia.