Privacy & Security Policy

Your Privacy Matters

At Seabrook Linen, protecting your privacy is just as important as delivering exceptional linen solutions. We are committed to handling your personal information responsibly, transparently, and securely.

This Privacy & Security Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our products and services.

As an Australian business, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), ensuring your information is managed with the highest standards of privacy and security.

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Information We Collect

To provide you with the best possible experience, we may collect personal information including:

• Full name

• Business or company name

• Email address

• Phone number

• Delivery and billing address

• Account login details (where applicable)

• Order and purchase history

• Payment information (processed securely by trusted payment providers)

• Product preferences and enquiry details

• Communications you have with our customer support team

We only collect information that is relevant to providing our services and improving your experience.

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How We Collect Your Information

We collect personal information when you:

• Place an order through our website

• Request a quote

• Contact us via phone, email, or online forms

• Subscribe to newsletters or promotional emails

• Create an account

• Participate in surveys, promotions, or competitions

• Interact with us on social media

• Visit and browse our website

We may also collect publicly available information where permitted by law.

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How We Use Your Information

Your information helps us provide a seamless customer experience. We may use it to:

• Process and fulfil orders

• Deliver products and services

• Respond to enquiries and customer support requests

• Send order confirmations and delivery updates

• Improve our website, products, and customer experience

• Personalise recommendations and promotions

• Administer customer accounts

• Prevent fraud and maintain website security

• Meet legal and regulatory obligations

With your consent, we may also send promotional emails, newsletters, exclusive offers, and product updates. You can unsubscribe at any time using the link provided in our emails.

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Website Analytics & Cookies

Like most modern websites, the Seabrook Linen website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

• Remember your preferences

• Improve website performance

• Analyse visitor behaviour

• Understand which pages are most useful

• Provide relevant content and promotions

You can disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

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Analytics & Third-Party Services

Our website may use trusted third-party services such as:

• Google Analytics

• Google Ads

• Meta (Facebook) Pixel

• Microsoft Clarity

• Other website performance and marketing tools

These services help us understand website usage, improve performance, and provide relevant advertising.

For more information about Google's data practices, please visit:

https://policies.google.com/privacy

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Email Communications

When we send newsletters, promotional emails, or service updates, we may collect information such as:

• Whether an email was opened

• Which links were clicked

• Device type

• Browser information

This helps us improve our communications and ensure they remain relevant to our customers.

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Payment Security

Your payment security is one of our highest priorities.

Seabrook Linen does not store your complete credit or debit card details on our website servers.

All online payments are processed through trusted and secure payment gateways using industry-standard SSL encryption technology. Payment providers maintain strict PCI-DSS security compliance to safeguard your financial information.

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How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Our security measures include:

• SSL encrypted website connections

• Secure Australian hosting infrastructure

• Firewall protection

• Access control and authentication

• Password-protected systems

• Regular software updates

• Secure backups

• Restricted staff access

• Ongoing security monitoring

While no online system can guarantee absolute security, we continually review and improve our security practices to minimise risks.

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Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share information only when necessary with trusted service providers, including:

• Delivery and logistics partners

• Payment processors

• IT and website service providers

• Marketing platforms

• Professional advisers

• Government or regulatory authorities where legally required

All third parties are expected to handle your information securely and in accordance with Australian privacy laws.

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Data Retention

We retain personal information only for as long as necessary to:

• Provide our products and services

• Comply with legal obligations

• Resolve disputes

• Maintain business records

• Improve customer experience

When information is no longer required, it is securely deleted or destroyed.

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Accessing or Updating Your Information

You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information.

To make a request, simply contact our customer support team using the details provided on our website.

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Marketing Preferences

You are always in control of your marketing preferences.

If you no longer wish to receive promotional communications from Seabrook Linen, you can unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

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Third-Party Websites

Our website may contain links to external websites for your convenience.

Seabrook Linen is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

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Changes to This Privacy Policy

We may update this Privacy & Security Policy from time to time to reflect changes in our business, legal requirements, or technology.

Any updates will be published on this page with the revised effective date.

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Contact Us

If you have any questions regarding this Privacy & Security Policy or how we manage your personal information, please contact the Seabrook Linen Customer Support Team.

We are committed to resolving privacy concerns promptly and transparently.

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Your Trust Is Our Priority

At Seabrook Linen, we believe trust is earned through transparency, reliability, and respect for your privacy. Every interaction with us is backed by our commitment to protecting your information and delivering exceptional customer service with confidence.